Privacy Policy

Lumivox Digital (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your information — whether you are visiting our website, booking a strategy call, or working with us as a client. This policy applies to visitors and clients in the United States, United Kingdom, Canada, Australia, New Zealand, Ireland, South Africa, Singapore, and anywhere else our services are used.

1. Information We Collect

We collect information in the following ways:

Information you give us directly

  • Contact details: name, email address, phone number, business name, and website URL submitted through our contact form, strategy call booking, or email.
  • Project information: details about your business, goals, and marketing challenges shared during a strategy call or throughout a client engagement.
  • Billing information: name, billing address, and payment details when you become a client (processed securely through our payment provider — we do not store full card numbers on our own servers).
  • Communications: any information you provide when emailing us, messaging us, or joining a Google Meet call.

Information collected automatically

  • Usage data: pages visited, time spent on our site, referring website, browser type, device type, and approximate location (city/country level) via IP address.
  • Cookies and similar technologies, as described in Section 4.
  • Analytics data via tools such as Google Analytics (GA4), used to understand how visitors use our site.

2. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and schedule free strategy calls
  • Provide, deliver, and improve the services you have engaged us for
  • Send project updates, invoices, and account-related communications
  • Send marketing communications where you have opted in, or where otherwise permitted by law (you can opt out at any time)
  • Analyze and improve our website’s performance and content
  • Comply with legal obligations, resolve disputes, and enforce our agreements
  • Detect, prevent, and address fraud, security, or technical issues

3. Legal Basis for Processing (GDPR)

For visitors and clients in the United Kingdom, Ireland, and other regions where the General Data Protection Regulation (GDPR) applies, we rely on the following legal bases to process personal data:

  • Contract: processing necessary to perform a contract with you (e.g. delivering the services you’ve purchased)
  • Consent: where you have given clear consent (e.g. opting into marketing emails)
  • Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our services, provided this does not override your rights
  • Legal obligation: where we must process data to comply with the law (e.g. tax and accounting records)

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies we may use include:

  • Essential cookies: required for the website to function correctly
  • Analytics cookies: such as Google Analytics, to understand how visitors use our site
  • Marketing cookies: used to measure the effectiveness of our advertising campaigns (e.g. Google Ads, Meta Ads)

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect how our website functions. Where required by law (such as under GDPR), we will ask for your consent before placing non-essential cookies via a cookie consent banner.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: third parties who help us operate our business, such as hosting providers, email platforms, payment processors, CRM tools, and analytics providers — bound by confidentiality obligations
  • Professional advisors: lawyers, accountants, and auditors where necessary
  • Legal authorities: where required by law, court order, or to protect our legal rights
  • Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including satisfying any legal, accounting, or reporting requirements. Client project data and billing records are typically retained for [NUMBER] years after the end of an engagement to comply with tax and accounting obligations. Contact form submissions from enquiries that do not become clients are retained for [NUMBER] months, unless you ask us to delete them sooner.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes secure hosting, encrypted data transmission (SSL/TLS), restricted internal access to personal data, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Lumivox Digital serves clients across the United States, United Kingdom, Canada, Australia, New Zealand, Ireland, South Africa, and Singapore. As a result, your information may be transferred to, stored, and processed in a country different from where you are located. Where we transfer personal data internationally, we take steps to ensure an adequate level of protection is applied, such as relying on Standard Contractual Clauses (SCCs) where required under GDPR, or equivalent safeguards under other applicable laws.

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing of your data
  • Request a copy of your data in a portable format
  • Withdraw consent at any time where processing is based on consent
  • Opt out of marketing communications at any time via the unsubscribe link in any email, or by contacting us directly

To exercise any of these rights, contact us using the details in Section 14. We will respond within the timeframe required by applicable law.

10. Region-Specific Rights

United Kingdom & Ireland (UK GDPR / EU GDPR)

You have the rights described in Section 9, and the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or the Irish Data Protection Commission (DPC) if you believe your data has been mishandled.

United States — California (CCPA/CPRA)

California residents have the right to know what personal information is collected, request deletion, opt out of the “sale” or “sharing” of personal information (we do not sell personal information), and not be discriminated against for exercising these rights.

Canada (PIPEDA)

Canadian residents have the right to access their personal information, challenge its accuracy, and file a complaint with the Office of the Privacy Commissioner of Canada.

Australia & New Zealand (Privacy Act)

You have the right to access and correct your personal information, and to complain to the Office of the Australian Information Commissioner (OAIC) or New Zealand’s Office of the Privacy Commissioner if you believe your privacy rights have been breached.

South Africa (POPIA)

You have the right to access, correct, and request deletion of your personal information, and to lodge a complaint with the Information Regulator of South Africa.

Singapore (PDPA)

You have the right to access and correct your personal data, withdraw consent, and lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.

11. Children’s Privacy

Our services are directed at businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites, including client case studies, tools, or partner platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policy of any website you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last updated” date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Lumivox Digital
Email: privacy@lumivoxdigital.com
Website: https://lumivoxdigital.com/contact